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Return Policy

Have a problem with your order or receive a T-shirt that doesn't fit quite right? No problem. We’ll be happy to help you out and do our best to fix it!

We allow exchanges and accept returns of any unwashed, unworn, and unused merchandise with the tags still on and in its original packaging within no more than 15 days after receipt of your order.

To exchange or return something, here’s what you need to do:

  • Contact Pourquoi Princesse’s customer service via email at: hello@pourquoiprincesse.com to notify us of any issue within 14 days of receipt of the product. Be sure to include the order number in your email.
  • We’ll get back to you and let you know exactly where it needs to be returned.
  • Be sure to return the product no more than 15 days after product receipt, in accordance with European law.
  • We’ll process your exchange or refund you the price of the returned product within 30 days after we’ve received the product you returned. Unfortunately, we can’t refund shipping fees.
  • Keep in mind that credit will be issued to the original form of payment. If you paid with a gift card, the credit will be to the gift card.

Unfortunately, if you have not contacted customer service or sent your product out within the time limits set above, we can’t accept your exchange or return.

If your product has hidden defects, we’ll bare the cost of return shipping within a reasonable amount with proof of your shipping receipts.

Pourquoi Princesse  is not liable to pay duty or otherwise compensate you for products that have been lost, stolen, or damaged, or for products that have been used other than for their intended purpose.

Please check ARTICLE 14 of our General Terms and Conditions for further information.

For any return please include with your package a message with the following text :

To : POURQUOI PRINCESSE – service clientèle / client service – 45 Rue des Rosettes, 94120 Fontenay-sous-Bois

Hi herein decide to retract from the sale’s contract for the following product:

Ordered on {DATE}:

Received on:

Order Number:

Client’s name:

Client’s address:

Client’s Signature and Date: